The Minutes for the March 28, 2024 Regular Board Meeting are available here.

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Ad Hoc Customer Experience Committee Watch in English

Thu 1/18/2018
1:00 p.m.
One Gateway Plaza, Los Angeles, CA 90012, 3rd Floor, Metro Board Room

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Board Reports

Click "View" to go to the board report detail page.
Click "Download" to download a copy of board report and its attachments.

38. 2017-0871 RECEIVE oral report on Metro’s NextGen Bus Study. None View Download
39. 2017-0768 RECEIVE AND FILE report on the Customer Care Department, the trends in customer complaints and the process for responding to complaints. None View Download
40. 2017-0868 RECEIVE AND FILE status report on results of 2017 Customer Satisfaction Survey. None View Download
41. 2017-0872 RECEIVE AND FILE status report on Metro’s rail system Wi-Fi and cellular system project. None View Download
42. 2017-0873 RECEIVE AND FILE status report on Metro’s bus and rail arrival countdown clocks. None View Download
43. 2017-0858 RECEIVE oral report on Major External Marketing Campaign from 2013 to Current. None View Download